Brilliant Customer Service

Features Brilliant Customer Service

The Brilliant Customer Service App can make your customer service brilliant.With interactive and exclusive content to watch, listen and read on the go, you can learn:
How to delight every customerThe secrets of customer service excellenceHow to handle complaints effectivelyThe benefits of excellent customer serviceTelephone TechniquesHow to add value to your customersHow to say 'No' politelyTried-and-tested models which are guaranteed to get resultsAnd many more!
FEATURES:
Seven different topics under different headings: Introduction, Adding Value, Service Skills, Telephone Skills, Face to Face, Complaint Handling and Extras.
Exclusive podcasts, videos and information pages from Brilliant Customer Service - one of the UK's leading customer service training and consulting providers.
(Also third-party content, customized and handpicked for the App).
Interactive quizzes and tasks to test your knowledge and understanding of customer service.
Regular updates and new content.